Privacy Policy
Last Updated: August 19, 2026
Privacy Policy
At Luzvera Automotive ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you provide when using our website or services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.
By using our website, contacting us, or booking a service, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our website or business, we may collect the following information:
Personal Information
This may include:
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Full name
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Email address
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Phone number
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Vehicle information, including year, make, model, or other service-related details
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Appointment details
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Service address or location for mobile appointments
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Service history and information relating to services performed
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Communications sent through our contact form, email, phone, booking system, or social media
Providing this information is voluntary, but certain information may be necessary to schedule appointments, provide services, maintain service records, process warranty claims, or respond to inquiries.
Website Usage Information
When you visit our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device information
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Operating system
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Pages visited
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Time spent on the website
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Referring websites
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General geographic location (city or region)
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Date and time of your visit
This information helps us improve our website and understand how visitors use it.
Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar tracking technologies to operate the website, improve your browsing experience, analyze website performance, and support advertising activities.
These technologies may be used to:
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Remember website preferences
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Maintain website functionality
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Improve website performance
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Measure visitor traffic
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Understand how visitors interact with our website
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Measure bookings, inquiries, and other conversions
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Evaluate marketing and advertising effectiveness
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Deliver or measure relevant advertisements
Most web browsers allow you to manage, disable, or delete cookies. Where required by applicable law, we may also provide additional choices regarding non-essential cookies or tracking technologies.
Please note that disabling certain cookies may affect website functionality.
Analytics
We may use analytics services such as:
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Google Analytics
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Wix Analytics
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Other website measurement and performance tools
These services may help us understand:
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How visitors find our website
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Which pages are most frequently visited
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How visitors navigate and interact with the website
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Website performance
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Booking and inquiry conversion rates
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General audience and traffic trends
Analytics providers may use cookies and similar technologies to collect information about website usage.
We use this information to understand overall website performance and improve our services and marketing. We do not intentionally use analytics tools for the purpose of personally identifying individual website visitors.We may use analytics services such as:
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Google Analytics
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Wix Analytics
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Other website measurement and performance tools
These services may help us understand:
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How visitors find our website
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Which pages are most frequently visited
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How visitors navigate and interact with the website
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Website performance
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Booking and inquiry conversion rates
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General audience and traffic trends
Analytics providers may use cookies and similar technologies to collect information about website usage.
We use this information to understand overall website performance and improve our services and marketing. We do not intentionally use analytics tools for the purpose of personally identifying individual website visitors.
Advertising Technologies
Luzvera Automotive may use digital advertising and measurement platforms, including:
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Meta technologies, including Facebook and Instagram advertising
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Google Ads
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Google advertising and measurement technologies
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Other digital advertising platforms
These services may use cookies, pixels, tags, or similar technologies to:
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Measure advertising performance
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Determine whether an advertisement resulted in a website visit, inquiry, or booking
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Understand website traffic and customer interactions
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Deliver advertisements that may be more relevant to visitors
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Create or measure advertising audiences
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Conduct remarketing or retargeting campaigns where permitted
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Improve future advertising campaigns
Information collected through these technologies may also be processed by the applicable advertising provider in accordance with its own privacy policies and terms.
Where required by applicable law, we will obtain consent before using non-essential advertising or tracking technologies.
How We Use Your Information
We may use your information to:
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Respond to inquiries
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Schedule and manage appointments
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Provide automotive restoration and related mobile services
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Confirm bookings
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Send appointment reminders or service-related communications
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Maintain customer and service records
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Administer applicable warranties and address service concerns
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Improve customer service
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Improve our website and booking experience
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Measure website and marketing effectiveness
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Prevent misuse, fraud, or security issues
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Maintain business, accounting, and tax records
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Comply with applicable legal obligations
We seek to collect and use only the information reasonably necessary for these purposes.
Sharing Your Information
Luzvera Automotive does not sell or rent your personal information.
We may share information where reasonably necessary with service providers that assist us in operating our business, including:
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Wix or other website hosting and booking providers
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Email and communications service providers
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Analytics providers
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Advertising and marketing platforms
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Cloud storage or business software providers
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Technology providers that help operate or secure our website and business systems
These providers may receive or process information necessary to perform their services and may maintain their own privacy policies and data-processing practices.
We may also disclose information where required by law, legal process, regulatory requirements, or where reasonably necessary to protect our legal rights, customers, business, or property.
Data Security
We take reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.
However, no method of internet transmission, electronic storage, or electronic communication is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to:
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Provide our services
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Maintain customer and service records
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Administer warranties
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Maintain business and accounting records
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Meet legal and tax obligations
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Resolve disputes
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Enforce agreements
When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it where appropriate and permitted by law.
Third-Party Links
Our website may contain links to third-party websites, services, social media platforms, or booking tools.
Luzvera Automotive is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of any third-party services you use.
Your Privacy Rights
Subject to applicable Canadian privacy laws, you may have the right to:
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Request access to personal information we hold about you
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Request corrections to inaccurate or incomplete information
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Withdraw consent to certain uses of your personal information, where applicable
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Ask questions about how your personal information is collected, used, or disclosed
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Request deletion of certain personal information, subject to applicable legal, business, warranty, accounting, and record-retention requirements