Terms & Conditions

Welcome to Luzvera Automotive. These Terms & Conditions ("Terms") govern your use of our website and mobile automotive restoration services.

By accessing our website, booking an appointment, or using our services, you agree to these Terms.
 

Services

Luzvera Automotive provides professional mobile headlight restoration and related automotive restoration services at customer-approved locations.

Our headlight restoration services are performed using the LARS™ — Luzvera Automotive Restoration System™ — a documented multi-stage process developed to promote consistent workmanship, quality control, and professional restoration results.

The specific steps, products, protective coatings, materials, and warranty coverage used or provided may vary depending on the service package selected by the customer.

Services are intended to improve the clarity, appearance, protection, and, where applicable, light performance of suitable exterior headlight lenses. Results will vary depending on the existing condition of the headlight assembly.
 

Appointments

Appointments may be scheduled through our website, by phone, email, social media, or another booking method offered by Luzvera Automotive.

Appointment durations and arrival times are estimates and may occasionally change due to:

• Weather conditions

• Traffic

• Previous appointments taking longer than expected

• The condition of a customer's headlights

• Equipment or supply issues

• Other unforeseen circumstances

If we anticipate a significant delay, we will make reasonable efforts to notify you.
 

Customer Responsibilities

To help us provide safe and efficient service, customers agree to:

• Ensure the vehicle is accessible at the scheduled appointment time.

• Provide a safe and legal location for the service.

• Ensure adequate working space around the vehicle.

• Disclose any known damage, previous restoration work, coatings, repairs, modifications, or other relevant conditions affecting the headlights.

• Remove personal belongings or obstructions that may interfere with access to the vehicle.

• Provide accurate information reasonably requested before or during the service.

If the vehicle, headlight assembly, work location, weather, or other conditions prevent the service from being performed safely or to an appropriate professional standard, Luzvera Automotive reserves the right to decline, discontinue, reschedule, or recommend against the service.
 

Mobile Service

Luzvera Automotive operates as a mobile service business.

Customers are responsible for providing or approving an appropriate location where the service can be safely and legally completed.

Certain restoration products and processes may require suitable temperature, humidity, ventilation, lighting, precipitation, and environmental conditions.

If weather or environmental conditions could negatively affect safety, application, curing, workmanship, or the expected restoration result, the appointment may be delayed or rescheduled.
 

LARS™ Restoration Process

LARS™ (Luzvera Automotive Restoration System™) is Luzvera Automotive's standardized restoration and quality-control process.

Depending on the package selected and the condition of the headlights, the process may include inspection, preparation, controlled surface correction, sanding, polishing, UV protection, protective-film application, and final quality assurance.

Not every LARS™ service package includes every restoration stage, product, protective treatment, warranty, or level of correction.

The customer's selected package determines the scope of work included in the service. Package descriptions available at the time of booking should be reviewed before selecting a service.

Luzvera Automotive may adjust individual restoration techniques, abrasive stages, products, equipment, or procedures where reasonably necessary for the condition and construction of a particular headlight, provided that doing so does not materially reduce the service purchased by the customer.
 

Pricing

Prices displayed on our website are subject to change without notice.

The price confirmed at the time of booking will generally be honoured unless additional services are requested, incorrect information was provided, or previously undisclosed or unexpected conditions materially change the work required.

Examples may include unusually severe deterioration, previous coatings or restoration attempts, aftermarket materials, adhesive residue, physical damage, or other conditions requiring work outside the selected package.

Any additional charge will be discussed with the customer and approved before additional paid work proceeds.
 

Payment

Payment is due upon completion of the service unless otherwise agreed in writing.

At this time, Luzvera Automotive accepts:

• Cash

• Interac e-Transfer

Payment instructions for Interac e-Transfer will be provided when appropriate.

Additional payment methods may be introduced in the future.

Cancellations & Rescheduling

Customers may cancel or reschedule appointments by contacting Luzvera Automotive.

We ask customers to provide as much notice as reasonably possible so appointment times can be made available to other customers.

Luzvera Automotive may reschedule an appointment when weather, environmental conditions, safety concerns, equipment issues, vehicle conditions, or other circumstances prevent the service from being properly or safely completed.

Where Luzvera Automotive initiates a rescheduling for these reasons, no rescheduling fee will be charged.
 

Pre-Service Inspection

Before restoration begins, Luzvera Automotive may inspect the headlights and surrounding areas for visible deterioration, cracks, chips, moisture, internal damage, previous repairs, failed coatings, deep scratches, delamination, or other conditions that could affect the restoration.

Photographs may be taken before and after the service for documentation, quality-control, warranty, and service-record purposes.

If a headlight appears unsuitable for restoration or if proceeding could reasonably risk damage or produce an unacceptable result, we reserve the right to recommend against or decline the restoration.
 

Service Results

Every headlight restoration is different, and restoration improves an existing component rather than replacing it with a new one.

Final results may depend on factors including:

• Severity and depth of oxidation

• UV deterioration

• Age of the headlight

• Internal lens condition

• Internal condensation or moisture

• Cracks, chips, crazing, pitting, or deep scratches

• Delamination or deterioration within the lens material

• Previous repairs or restoration attempts

• Previous coatings, films, or chemical treatments

• Aftermarket or non-original headlight materials

• Overall condition of the headlight assembly

Luzvera Automotive will perform the selected service using the applicable LARS™ procedures and reasonable professional care.

However, we cannot guarantee that every headlight can be restored to a factory-new appearance or that pre-existing defects will be completely removed.

Some damage may exist beneath the exterior surface or inside the headlight assembly and therefore may not be correctable through exterior restoration.
 

Customer Approval & Service Concerns

Customers are encouraged to inspect the completed restoration at the end of the appointment and raise any concerns at that time.

If a customer believes there is a workmanship issue after the service, they should contact Luzvera Automotive as soon as reasonably possible and provide information or photographs sufficient for us to assess the concern.

Where a concern is determined to result from our workmanship and falls within applicable warranty coverage, Luzvera Automotive will have a reasonable opportunity to inspect and, where appropriate, correct the affected area in accordance with our Warranty Policy.

A request for a refund does not automatically establish entitlement to a refund. Where an eligible service issue can reasonably be corrected, our preferred remedy is inspection and corrective service before a refund or other remedy is considered, subject always to rights and remedies that cannot be excluded under applicable law.
 

Warranty

Certain Luzvera Automotive service packages may include limited warranty coverage, while other packages may not include a warranty.

Warranty eligibility, duration, coverage, exclusions, maintenance requirements, claim procedures, and available remedies are governed by our separate Warranty Policy.

The package selected by the customer determines whether warranty coverage is included.

Our Warranty Policy forms part of these Terms & Conditions and should be reviewed before booking.
 

Service Disclaimer

Our separate Service Disclaimer contains additional information regarding restoration limitations, pre-existing damage, headlight condition, expected results, and other service-related limitations.

The Service Disclaimer forms part of these Terms & Conditions and should be reviewed before booking a service.
 

Limitation of Liability

To the maximum extent permitted by applicable law, Luzvera Automotive shall not be liable for indirect, incidental, special, or consequential damages arising from:

• Use of our website

• Appointment delays or rescheduling

• Vehicle or headlight conditions outside our reasonable control

• Pre-existing damage

• Internal headlight defects or deterioration

• Previously performed repairs or restoration work

• Conditions that could not reasonably have been identified before service

• Failure to follow applicable aftercare or maintenance instructions

Where Luzvera Automotive is legally responsible for direct loss relating to a service, our liability will, to the maximum extent permitted by applicable law, be limited to the amount paid for the affected service.

Nothing in these Terms excludes, restricts, or limits any right, remedy, warranty, representation, or liability that cannot legally be excluded or limited under applicable consumer protection or other law.
 

Intellectual Property

All Luzvera Automotive website content and original business materials, including text, graphics, logos, photographs, service descriptions, branding, designs, documentation, and other original content, are owned by or licensed to Luzvera Automotive unless otherwise stated.

LARS™ and Luzvera Automotive Restoration System™ are names used by Luzvera Automotive in connection with our proprietary branded restoration process and service system.

No website content, branding, documentation, service materials, or other protected material may be copied, reproduced, distributed, modified, or commercially used without appropriate authorization or written permission.

Use of the ™ symbol does not represent that a trademark has necessarily been registered.
 

Website Information

We make reasonable efforts to keep information on our website accurate and current.

However, service descriptions, prices, availability, estimated service durations, products, processes, warranty terms, and other website information may be updated from time to time.

Where there is a material difference between general website information and the specific terms confirmed for a customer's booking, the terms applicable to the confirmed booking and applicable policies will govern, subject to applicable law.
 

Third-Party Links

Our website may contain links to third-party websites, booking services, social media platforms, or other external services.

Luzvera Automotive is not responsible for the content, availability, security, privacy practices, policies, or operation of third-party websites or services.
 

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.

Nothing in these Terms is intended to deprive a consumer of protections or rights that apply under applicable law.
 

Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes to our services, LARS™ procedures, policies, business practices, or legal requirements.

Any revisions will be posted on this page with an updated "Last Updated" date.
 

Contact Information

If you have questions regarding these Terms & Conditions, please contact us:

Luzvera Automotive
 

📧 luzveraautomotive@gmail.com
 

📞 519-362-5533
 

Serving Guelph, Cambridge, Kitchener, Waterloo, and surrounding areas.